Customer Service
How to Reach Us After Hours
Starting March 1, 2006 our office hours will be 7:30 AM to 4:30 PM.
Is it after four thirty and you have a leak? Monday
through Thursday, please call the
Sheriff's department at 475-2201. After hours on the weekends
(Friday-Sunday) and on holidays, please callus at our normal office number
(475-3849). Your call will be forwarded to the employee on duty.
For billing questions or for new customer service, please call during our business hours, Monday through Friday 7:30 AM to 4:30 PM. Payments may be made by check at any time in our drop box located at the front of our building. Envelopes are not needed, but please put your customer number on your check.
Current Rates
(Effective July 1, 2001)
From 0 to 700 cubic feet (minimum billing) $15.00
Next 2500 cubic feet - each additional 100 cf. $0.70
Next 2500 cubic feet - each additional 100 cf. $0.80
Next 2500 cubic feet - each additional 100 cf. $0.90
8300 cubic feet and above - each additional 100 cf. $0.70
Other Service Charges
Customer change:
Office only $5.00
Office and read meter $15.00
Returned Check fee $15.00
Reconnect Fee $20.00
Reconnect fee for non-payment $45.00
Deposit for rentals (refundable) $45.00
New Water Meter Connection Charges
Effective March 1, 2001, an average meter installation will cost approximately $1,500.00. We require $1,225.00 to be paid at the time you apply for service. The $25.00 is a deposit to be applied to the cost of the installation. After the installation has been made, the actual costs for parts and labor will be billed (minus the $25.00 deposit). The $1,200.00 is a connection fee for 5/8" x 3/4" meters. The connection fee is calculated for larger meters under the formula: $1.50 per gpm meter capacity.
| 1" meter $1,200 + ($1.50 times 50 gpm) | = $1,350 |
|
2" meter $1,200 + ($1.50 times 160 gpm) |
= $1,480 |
| 3" meter $1,200 + ($1.50 times 350 gpm) | = $1,735 |
| 4" meter $1,200 + ($1.50 times 600 gpm) | = $2,100 |
Connection fees for meter installations larger than 4" will be calculated individually considering the potential demand and actual demand. The thought being that very large users would have an added impact upon the water system potentially to the source at Opal Springs.
Checking for a Water Leak
If you suspect that you may have a water leak , there is a
simple test you can perform.
First
make sure that no water is being used (for example: toilet is not running,
washing machine is off, etc.). Next, go to your water meter and note the
reading on the dial. Wait an hour and check the reading again. If
the reading has changed you probably have a leak.
If your faucets aren't dripping and you don't see any wet spots out in the yard, the source of your water leak may be your toilet. Another simple test will verify that suspicion. Put about 10-12 drops of food coloring in the tank (not the bowl) of the toilet. If the coloring shows up in your bowl (give it about 15 minutes), you have a leak. Most hardware and plumbing supply stores will have repair guides and parts so that you can make the necessary repairs and be back in business again.